Healthcare · US medical billing
AI agents for medical billing.
Chat and voice agents that answer claims and balance questions, with health identifiers filtered before the model.
Agent StudioBilling lineinbound call
Caller [PHONE] · your own SIP trunk or carrier
My member ID is [MEMBER]. Was claim [CLAIM] paid?
It was processed on 3 October. You have a balance of $42.10.
Can I pay it now? My card is four one one one…
I can't take card numbers by phone, so I didn't keep it. Shall I set up a payment link?
What teams build
Four places to start.
Chat
Billing chat on your portal
Answers billing questions from your own policies and FAQs.
Voice
Claims and balances by phone
Reads back details before any action and never takes card numbers by voice.
Chat and voice
Claim and account look-ups
Through your billing system's API, submitting only after the caller confirms.
Staff
Front-office assistants
Answers from internal procedures, with access set per source.
Health identifiers
Filtered before the model.
Seven built-in health filters run on every message, typed or spoken, alongside the contact, identity and financial filters.
- BAA status recorded on every outside provider's connector.
Agent StudioHealth filters7 health filters
Medicare ID[MBI]
Date of birth[DOB]
Medical record[MRN]
Member ID[MEMBER]
Claim number[CLAIM]
Provider NPI[NPI]
ICD-10 code[ICD10]
Controls
Designed to support your HIPAA programme.
HIPAA applies to organisations, not products. Here is how Alphanetix maps to the technical safeguards.
- Patient data can stay on your servers, with the on-premises voice engine and local models.
AlphanetixHIPAA Security Ruletechnical safeguards
| Access control | Team-scoped requests; personal data masked unless a permitted person reveals it. |
| Audit controls | Append-only log of tool calls, reveals, exports, playback and deletions. |
| Integrity | SHA-256 hash chain, verified in one click. |
| Authentication | Studio sign-in; revocable access keys bound to each conversation. |
| Transmission security | Encrypted voice; unencrypted connections refused in production. |
Talk to our team
Bring us your busiest billing queue.
We will show an agent answering it on your own infrastructure, with the safeguards your compliance team will ask about.